Frequently Asked Questions

Paybis is a professional cryptocurrency asset tracking and recovery service. We help individuals and businesses trace stolen or lost crypto assets, investigate fraudulent transactions, and work with legal teams to recover funds. Our platform also provides real-time market data and portfolio management tools.

Yes! Paybis is fully licensed and regulated in both the United States and Europe. Below are our official registration details:

We support over 150+ cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Ripple (XRP), Solana (SOL), Cardano (ADA), Dogecoin (DOGE), and many more. For recovery cases, we can investigate virtually any blockchain asset.

Absolutely. We use bank-level AES-256 encryption for all data. Your personal information is never shared with third parties without your consent. We are fully GDPR compliant and follow strict data protection protocols.

Creating an account is easy! Click the "Get Started" button on our homepage, enter your email address, create a strong password, and verify your email. Once done, you'll have access to your dashboard.

KYC (Know Your Customer) is a verification process required by financial regulations to prevent fraud and money laundering. To withdraw funds or use our recovery services, you must complete KYC verification by providing:

• Government-issued ID (Passport/Driver's License)
• Proof of address (Utility bill or bank statement within 3 months)
• A selfie holding your ID

Verification typically takes 5-15 minutes.

Click the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you a password reset link. Follow the instructions to create a new password. For security, we recommend using a strong, unique password.

To enable 2-Factor Authentication: Login to your dashboard → Go to Security Settings → Click "Enable 2FA" → Scan the QR code with Google Authenticator or Authy → Enter the verification code → Save your backup codes in a safe place. We strongly recommend enabling 2FA for all accounts.

The minimum deposit is €50 (or equivalent in your local currency). For first-time users, we recommend starting with at least €100 to familiarize yourself with the platform.

To deposit funds:

1. Login to your dashboard
2. Click on "Deposit" in the left menu
3. Select your preferred cryptocurrency or fiat method
4. Copy the generated wallet address or follow bank transfer instructions
5. Send funds from your external wallet or bank account
6. Wait for confirmations (typically 10-30 minutes for crypto, 1-3 days for bank transfers)

We charge 0% deposit fees for all methods! However, your bank or crypto network may charge their own fees (e.g., network/gas fees for blockchain transactions, wire transfer fees from your bank).

First, check the blockchain explorer using your transaction hash (TxID). Confirmations can take 10-60 minutes depending on network congestion. If it's been over 2 hours, contact our support team with your TxID and we'll investigate immediately.

We charge a 5% withdrawal fee on all crypto withdrawals. This covers blockchain network fees, security processing, and compliance checks. The minimum withdrawal amount is €100.

Withdrawals are typically processed within 24-48 hours. This includes security verification, compliance checks, and blockchain confirmations. First-time withdrawals may take slightly longer due to additional security checks.

Yes. To comply with anti-money laundering regulations, KYC verification is REQUIRED before any withdrawal can be processed. Please complete your verification in the dashboard before requesting a withdrawal.

You can cancel a withdrawal request as long as it hasn't been processed yet. Go to Dashboard → Withdrawal History → Find your pending withdrawal → Click "Cancel". Once a withdrawal has been sent to the blockchain, it cannot be reversed.

We specialize in investigating and recovering funds from:

• Fake trading platforms and investment schemes
• Phishing attacks and wallet drains
• Ponzi schemes and exit scams
• Fake ICOs and token sales
• Impersonation scams (fake support, fake celebrities)
• Hacked exchange accounts

Our recovery process:

1. Free Consultation: We assess your case and determine if recovery is possible
2. Investigation: Our forensic team traces funds across the blockchain
3. Exchange Coordination: We work with exchanges to freeze and recover assets
4. Legal Support: We provide documentation for law enforcement and legal action
5. Recovery: Funds are returned to you (success fee only charged upon recovery)

Our overall success rate is approximately 78% for eligible cases. Success depends on several factors including how quickly you report the incident, whether funds have been moved to exchanges, and cooperation from law enforcement. We offer a free consultation to evaluate your specific case.

We operate on a success-based fee structure:

• Free consultation: No charge to evaluate your case
• Investigation fee: €500 (refundable if no recovery is possible)
• Success fee: 10-15% of the recovered amount (only paid if we successfully recover funds)

You only pay when we deliver results.

To start your recovery case:

1. Click "Get Started" on our homepage
2. Fill out the recovery request form with details of the incident
3. Provide transaction hashes, wallet addresses, and any communication with scammers
4. Our team will contact you within 24 hours for a free consultation
5. We'll assess your case and recommend next steps

We use multiple security measures:

• 95% of funds stored in cold wallets (offline)
• Multi-signature wallet authorization
• Bank-level AES-256 encryption
• Real-time monitoring for suspicious activity
• Regular third-party security audits

If you suspect unauthorized access:

1. Immediately change your password
2. Contact support immediately at security@paybis-refunds.com
3. Check your recent activity log in the dashboard
4. Enable 2FA if not already enabled
5. Our security team will investigate and freeze any suspicious withdrawals

⚠️ Be cautious of:

• Emails asking for your password or 2FA codes (we will NEVER ask for these)
• Links that don't go to paybis-refunds.com
• Unexpected messages claiming your account is locked
• Promises of free money or unrealistic returns
• Pressure to act immediately

Always verify the sender and never share sensitive information.

You can verify our US MSB registration directly on the official government website: FinCEN MSB Search. Search for our registration number: 31000224635628. For our European registration, you can contact the Revenue Administration Chamber in Katowice, Poland referencing registration number RDWW-805.